Frequently Asked Questions

Last Updated on March 1, 2025

Yes, a valid prescription is required for prescription lenses. You can upload it at checkout or provide it later via email.

We carry a curated selection of premium brands, including designer frames and high-quality lenses approved by our in-house ophthalmologists.

Most orders ship within 5–10 business days, depending on your prescription and lens customization.

We offer a 30-day return or exchange policy on most eyewear, provided items are in original condition. Prescription lenses are non-refundable once crafted.

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