Frequently Asked Questions
Last Updated on March 1, 2025
Do I need a prescription to order glasses online?
Yes, a valid prescription is required for prescription lenses. You can upload it at checkout or provide it later via email.
What brands of frames and lenses do you offer?
We carry a curated selection of premium brands, including designer frames and high-quality lenses approved by our in-house ophthalmologists.
How long will it take to receive my glasses?
Most orders ship within 5–10 business days, depending on your prescription and lens customization.
What is your return policy on eyewear?
We offer a 30-day return or exchange policy on most eyewear, provided items are in original condition. Prescription lenses are non-refundable once crafted.